The costs and effort associated with building a support organization may not make sense if you are a manufacturer trying to focus on new product development. By utilizing VITAL's support infrastructure, you can deliver superior services to your customers while your experts continue to work on developing your next winning product.

VITAL enables equipment manufacturers to offer nationwide network service capabilities to their distribution partners, resellers and end user customers profitably. Our investment in technical resources, logistics capabilities, systems and processes ensures the highest quality services when supporting your products. And, our unique modular approach allows you the flexibility to "turn up" the services you require - when, and where you need them to support your customers.

By working with VITAL, you will gain access to a proven service infrastructure that can be rolled-out in a matter of weeks - allowing you to begin generating cash without hiring additional resources or spending large sums of money to build or expand your own support infrastructure. VITAL's service infrastructure provides manufacturers with complete accountability by providing robust service level agreements, detailed reporting, a single-point-of-contact, quality of service measurements, and a partnership that is predicated on the fact that your success is our success.

VITAL offers a comprehensive portfolio of solutions designed to meet the needs of companies during each stage in the network lifecycle. In addition to our standard services, we can provide manufacturers with an entire outsourced infrastructure including call center, logistics and "feet-on-the-street" components. Additionally, when supporting our manufacturer customers, we can offer our services as a silent partner in a subcontracting relationship or as a strategic partner. The choice is yours!

Additionally, VITAL offers manufacturers high-quality, dependable repair services for a broad range of network equipment. Under our repair service, VITAL will receive the broken equipment, troubleshoot
and diagnose the root cause of the failure, physically repair the equipment, inspect and test the repaired equipment in a live environmment, and securely package and ship the repaired equipment to the proper location.

VITAL delivers a unique value proposition that empowers manufacturers to increase revenues, reduce service management costs, improve margins, and ultimately provide competitive differentiation in the market. To learn more about how VITAL can support your service needs, contact us today.