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Service Extends Beyond the Realm of Traditional Maintenance by Providing Customers with Automated Voice Alerts and Quarterly Certification Audits

TAMPA, Fla. -- October 30, 2007 -- VITAL Network Services, Inc., a multivendor provider of network lifecycle services, today announced the introduction of an IPT Maintenance service for Cisco® Unified Communications environments to its existing portfolio of IPT support services.  The new service, designed to support medium to large corporate enterprises that have deployed a Cisco Unified Communications solution, combines targeted troubleshooting and diagnostic procedures with specialized IP telephony knowledge to minimize the downtime customers experience when a problem occurs.

Available with 24x7x4 or 8x5x4 coverage options, VITAL’s IPT Maintenance service helps customers manage the complexities of the day-to-day operation of their IPT solution by extending their team with access to a centralized group of IPT engineers experienced in rapid identification and resolution of issues in Cisco Unified Communications environments.  Features of this service include remote technical support, parts dispatch of replacement hardware, onsite field support, automated voice alerts, critical patch notification, and quarterly certification audits.  Customers may also elect to have VITAL perform the remote administration of moves, adds, changes and deletes within their enterprise VoIP system.

“To realize the return on investment and benefits promised by IP telephony, companies need to maximize the availability of their solution and fully utilize the features and functionality of the system they have implemented,” said John Koehler, president and CEO of VITAL.  “Unfortunately, this requires time, expertise and experience that most enterprises do not have readily available.  By utilizing VITAL’s IPT Maintenance service, organizations can rely on VITAL’s investment in knowledgeable people, proven processes and tools to maintain proper operation of their Cisco IP telephony network.”

VITAL’s IPT Maintenance service reaches beyond traditional maintenance activities and delivers added customer value by providing automated voice alerts to notify customers in near real-time of voice quality and other service-affecting issues, notifying customers when critical patch updates become available, and creating and distributing quarterly certification audit reports that can be used to identify configuration issues, deviations and changes within the customer’s CallManager environment. 

VITAL's IPT Maintenance service is the newest addition to VITAL's portfolio of IPT support solutions designed to support the proper implementation and operation of Cisco Unified Communications networks. VITAL's IPT Management service, introduced in August of 2005, offers customers a comprehensive monitoring and management solution, while the company's IPT Certification services, introduced in July 2007, provide a reliable, cost-effective solution for validating proper functionality of deployments.

Pricing and Availability
VITAL’s IPT Maintenance service is available immediately and is being marketed actively to corporate enterprises, Cisco Channel Partners, systems integrators, and service providers.  Pricing varies based upon the equipment types, coverage hours, response times, and contract terms.

About VITAL Network Services
VITAL Network Services, an independent, multivendor service and support provider headquartered in Tampa, Florida, delivers industry-leading network support services to large enterprise customers, network equipment manufacturers, integrators, value-added resellers, distributors, and carriers. The company’s comprehensive portfolio of traditional LAN/WAN internetworking, IP Telephony, and managed broadband-based VPN solutions helps customers realize the full value of their network investment by addressing all facets of the network lifecycle including network design and planning, integration, maintenance, and proactive monitoring. VITAL’s ubiquitous field engineering force enables the company to deliver onsite support services to nearly any zip code within North America.

More information about VITAL and its services is available online at, or by calling 1-888-248-4825.


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