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NETWORKS BOLSTERS GLOBAL PRODUCT SERVICE AND SUPPORT
SAN JOSE, Calif. -- June 3, 2003 -- Tasman Networks, a provider of advanced networking solutions for bandwidth-intensive applications, today announced a broad expansion of its global service and support program as part of its ongoing commitment to ensure customer success by eliminating customer network downtime and the associated costs.
Tasman Networks signed an agreement with VITAL Network Services, Inc., a global data communications network service and support organization, to provide on-site technical support, as well as equipment installation and maintenance services in more than 60 countries in North America, South America, Mexico, Europe, Africa, the Middle East, Asia and the Pacific Rim. VITAL has more than 30 years of experience providing support services covering multiple network technologies, manufacturers and topologies.
With VITAL's global support capabilities, Tasman Networks has also added a "Platinum" option to its service and support program. Representing Tasman Networks' most comprehensive service program option, the Platinum program features guaranteed four-hour, on-site technical support for its global customers.
The Platinum program provides all of the elements of Tasman Networks' existing Bronze, Silver and Gold program options, including four-hour hardware replacement, year-round 24x7 telephone, e-mail and online support, and ongoing enhancements and updates to the Tasman Operating System (TiOS). It also provides Web-based call tracking, automatic notification of software updates and the availability of updates and support tools via the company Web site.
"Tasman has an impeccable track record of product quality and reliability, however, it is also important that our customers know that our commitment to them extends well beyond the box," said Lew Chavez, director of customer service for Tasman Networks. "We want our customers to have the peace of mind that their investment with Tasman is protected and that we will do everything possible to help their businesses succeed. In addition, working with VITAL extends our ability to provide world-class service and support on a global scale, and we value a partner with such a high level of technical expertise and exceptional geographic reach."
"Tasman has set a new standard in price/performance for WAN connectivity solutions and is known for its commitment to customer service and support," said John Koehler, president & CEO of VITAL. "VITAL's vast experience and service infrastructure is the ideal complement to Tasman's world-class service and support team, and we look forward to helping the company extend its customer service operations to its rapidly growing global customer base."
Tasman Networks provides a family of access, branch and aggregation networking systems that deliver superior price/performance and scalability for branch/remote office connectivity and access environments.
For more information on Tasman Networks' family of service and support programs and pricing information, visit www.tasmannetworks.com/support/index.html, e-mail firstname.lastname@example.org or call 800-769-6034 or 408-975-2887.
About VITAL Network Services
VITAL Network Services, a global multivendor, multitechnology support provider, delivers world-class network support services to large enterprise customers, network equipment manufacturers, integrators, value-added resellers, distributors, and carriers around the world. With its own technical staff and over 3000 authorized service provider technicians located throughout the world, VITAL provides on-site service in more than 60 countries across six continents.
Corporate headquarters are located in Tampa, Florida with sales and field support organizations throughout the world. More information about VITAL and its services is available at www.vital-ns.com, or by calling 1-888-248-4825 (U.S. and Canada) or +1-813-818-5100 worldwide.
About Tasman Networks
Tasman Networks delivers scalable access and aggregation routers with unrivaled price/performance for customers with large, geographically dispersed operations.Offering bandwidth ranging from fractional T1 to multiple DS-3s, Tasman Networks' solutions reduce the cost of network ownership and improve organizational productivity by providing unsurpassed functionality, flexibility, scalability and ease of use. Headquartered in San Jose, Calif., the company was founded in 1997 and is privately held.